Frequently Asked Questions.
Here are some common questions we are asked
WHAT IS CONSIGNMENT?
There is a major difference between a consignment store and your local thrift store. The difference is that our inventory is not donated to us. It is consigned. This means that items are placed in our care during an agreed consignment time frame as outlined in our Consignment Agreement. We will do our very best to inspect, price, display, and sell your gently used items to our customers. We do this by creating the best shopping experience with exceptional customer service and boutique like displays. Our customers always say they can’t believe it’s consignment.
DO I NEED AN APPOINTMENT?
Yes, but only for your very first time consigning with us. This way we give you one on one attention, issue you a Consignor number, go over our Consignment Agreement (insert link) with you and answer any questions you may have. We will show you how to be a profitable consignor and make sure you’re clear on how it all works so you’ll be sure to make money and be successful at consigning. At this appointment, we will also give you an item list of what was accepted and what the item(s) will be priced at. You matter to us and we want to make this is the best experience possible for you. Call the shop 847-458-9530 and we’ll be happy to get you scheduled for your First Time Consignor Appointment.
WHAT IF I WANT TO BRING IN MORE ITEMS AFTER MY FIRST (AND ONLY) APPOINTMENT?
It’s easy! You can now drop off every day, except for Friday. Just follow our consignor guidelines (insert link?) when bringing in your items and Use our “Drop & Run” system. It’s easy and convenient.
HOW DO I ‘DROP AND RUN’ and what is it?
Drop and Run can only be used after you have had your first and only Consignment appointment and have been issued your consignor number.
Our Drop and Run system is super easy, especially if you’re in a hurry. Drop you items off at the Drop and Run counter, our team will give you the appropriate Drop & Run form(s) to fill out and you’ll be done in a flash.
WHAT FORMS DO I FILL OUT AT THE DROP AND RUN AND WHY ARE THEY DIFFERENT COLORS?
The Drop and Run Forms you fill out let us know these are your items and what consignor account number they belong to, as well as what department. Don’t worry about the colors, we’ll give you what you need. All you need to know is your name and consignor number.
But here’s the color key:
WHITE = Clothing
BLUE = Shoes, handbags & accessories
PINK = Designer Handbags & Accessories
TAN = Home Décor & Furniture
HOW DO I BRING IN HOME DÉCOR AFTER MY INITIAL APPOINTMENT?
Ooooh, this one’s important! Here’s a few guidelines:
Make sure if it’s breakable it’s wrapped up in newspaper, bubble wrap, blanket, anything you can leave with us, as we do not return those packaging materials to you.
It must be showroom ready (i.e. no dust, fingerprints, scratches, animal hair, etc)
If it needs a battery or light bulb, we will NOT supply them, please include it or we cannot sell it.
Bring it in a box/tote/container that you do not mind leaving with us, as we will not give it back. This ensures your items stay together.
WHAT IF I HAVE FURNITURE TO CONSIGN?
All furniture sold at Best Friend’s Consignment must be PRE-APPROVED and scheduled.
Email clear pictures of the item(s) you would like to consign to firstname.lastname@example.org
Please remember to include your name, phone number, consignor number (if you have one) and information about the piece (age, brand, purchase price, smokers or pets in the home).
We will review your request and respond within 24/48 hours.
YOU APPROVED MY FURNITURE, NOW HOW DO I GET IT THERE?
Once approved, we will schedule an appointment date and time for you to deliver your items. If you can bring the items in yourself, make sure you have someone to unload, as we do not always have someone on hand to help you.
We do not pick up but highly recommend a reliable third party delivery service.
Black Helmet Moving, LLC. Phone number: 815-355-5691
Once you contact them they will contact Best Friend’s Consignment to schedule an appointment for your items.
HOW DO YOU PRICE THINGS?
Great question! We have been in business for close to 15 years and we see what the market trend is and what our customer’s buying patterns are. Pricing varies, based on brand, style, age, condition, desirability and current trends. We can give you a price range of what similar items have sold for in our shop, but until we have the opportunity to see the furniture firsthand in the store, pricing is not guaranteed and is at our discretion. Of course, we want to get the best price for you and we pride ourselves on pricing items fairly for you. You can be confident with our pricing system and staff knowledge.
HOW MUCH MONEY CAN I MAKE?
Some people make shopping money, pizza money, some people make weekend getaway money, first class plane tickets or a new puppy (just a few of the things consignors have bought with their earnings). It all depends on the amount of items you bring in, the salability of the item(s) and if you adhered to our consignment guidelines.
WHAT PERCENTAGE DO CONSIGNORS MAKE?
You can make 40% to 50% of the items we sell for you.
You receive 40% of the selling price of women’s, juniors, maternity clothing, handbags, footwear and accessories.
You receive 40% on Home Décor.
You receive 50% on Big Furniture.
HOW LONG IS THE CONSIGNMENT TERM?
Women’s, juniors and maternity clothing and accessories, including handbags is 60 days.
Home Décor & Furniture is 90 days.
WHAT HAPPENS WHEN SOMETHING SELLS?
It’s always so exciting for consignors to be making money.
As soon as your item sells the money goes directly into your account and can be used as store credit. Go shopping in the store if you’d like. If not, 20 days after the items sells money is available for you to pick up. It remains in your account until you collect it. We will never call you when something sells (we’d be on the phone all day long) but you can check your consignor account on our website or call the shop anytime for to you check your balance on your account.
HOW DO I KNOW IF SOMETHING SOLD?
Log onto your account thru our website!
If you prefer, call the shop anytime.
WHAT HAPPENS IF MY ITEMS DO NOT SELL?
At the end of your consignment term (60 days for clothing & accessories and 90 days for home décor and furniture) we donate most everything to Sparrows Nest (a NFP helping women & children). IF you have an item priced over $50 and would like it back, call the store to schedule your 60 day a few days before expiration and we’ll have the over $50 items ready for you.
HOW DO I GET PAID?
If your payable account balance is under $100, we will pay you cash. If it is over $100 we’ll write a check upon request.
Store credit in your account is always available to use. Go shopping!
I BOUGHT FURNITURE FROM BEST FRIENDS CONSIGNMENT. HOW DO I GET IT HOME?
We do not deliver, but if you have a vehicle that it will fit in, you can certainly pick it up. If you can not take it with you on day of purchase, we’ll have you schedule an appointment so that we can have it ready for you at a specific time and day. We always recommend you bring someone with muscles to help you.
We also recommend a third party delivery service, Black Helmet Moving LLC Phone 815-355-5691
WHY IS EVERYONE SO HAPPY HERE?
It’s contagious isn’t it? Customers, Consignors & Employees alike feel the joy and fun when
they walk in. Dubbed “my happy place”, “my feel better shop” and “my best friends shop” you
can’t help but smile. Whether you are part of a girlfriends conversation, or just listening in, you
can always count on a friendly environment when shopping with us.
CAN I WORK HERE?
We’re always looking for upbeat, high energy, fun, compassionate people to work with us.
Knowledge of computers, social media and eye for detail and fashion are a bonus. If you can
stand on your feet all day and love a fast paced environment, drop off your resume and
application in an envelope, attention manager.
HOW DO I FIND OUT ABOUT WHAT FUN YOU HAVE PLANNED, SALES EVENTS?
Sign up for our email (you’ll never miss another event!)
Follow us on Facebook, Instagram, Pinterest. Watch our calendar of events on our website.
CAN I SHOP ON LINE TOO?
YOU BET! How fun to be able to shop from the comfort of your own home. It’s always fun to shop in brick and mortar and for the interaction with us, your Best Friend’s, but on those days you need an extra dose of savyy shopping, you can shop 24/7.
DO YOU SHIP?
Clothing, handbags, shoes, jewelry..Yes!
Fragile, Large home décor and furniture no.
WHERE DO YOU GET ALL THIS GREAT STUFF?
We have over 7,000 Consignors and keep gr-owing! People just like you who have a passion for shopping, style, trends and either didn’t wear it, don’t use it any more, or just time to find a new home.
CAN I TAKE A PEN?
People love our pens! We’ve been giving away our amazing pink pens since 2004! “Take a pen!”
DO YOU HAVE PERSONAL SHOPPERS?
Absolutely! If you need help picking out a simple top, a jacket to go with something your brought from home, a piece of jewelry to add, any of our fashionistas in our clothing boutique can help you. With knowledge of fashion, style and body shapes, we’ll never let you leave if you’re not looking your best! If you require a bit more time in selecting several pieces for your wardrobe, we offer, by appointment only, personal shopping. Schedule your appointment with one of our personal shoppers for an hour or two of undivided attention. It’s free. Best of all, you’re sure to feel confident in the styles we’ve found for you while staying in your budget.
Need help decorating your home? Deb, our certified stager can take the time to show you how to use what you have at home by incorporating it with the new pieces you bought from our shop.
WHAT’S THE PRICING STRUCTURE ON THE ITEMS:
As soon as your consigned item is entered into inventory it lists at that price. 30 days later consigned items have a 20% markdown. Furniture and home décor DO NOT have set markdowns. Occasionally, at our discretion, we will run a promotion or flash sale during the year to move inventory. Your commission is based on the selling price.
WHAT IF I CHANGE MY MIND AND WANT MY ITEM BACK?
Any item entered into your inventory account pulled before the contractual term is subject to a 20% early termination fee based on the original listing price
WHAT DO YOU ACCEPT FOR CONSIGNMENT?
WOMENS, JUNIORS, MATERNITY: Clothing, Footwear, accessories, handbags, wallets, designer handbags and accessories.
FURNITURE: Sofa’s, Loveseats, Sectionals, Chairs, Barstools, Headboards (w/frames) Dressers, Nightstands, Bookcases, Curio Cabinets, Buffets, Plant Stands, Dining Sets, Pub Tables, Coffee Tables, End Tables, Desks, Chests, Trunks and more…
HOME DÉCOR: Trendy/current decorative accessories, Framed current artwork, mirrors, planters, pottery & vases, floral arrangements (free of dust), table linens, lamps, clocks. (battery and bulbs must be supplied by you)
WHAT FASHION BRANDS DO YOU ACCEPT?
John Couture to Free People to Chico’s to Banana Republic and more.
WHAT FASHION BRANDS DO YOU NOT ACCEPT?
No discount store brands (Walmart, Meier,….) No items stores that have gone out of business (i.e.Casual Corner, Fashion Bug)
WHAT HOME DÉCOR ITEMS DO YOU NOT ACCEPT?
China, crystal unless Waterford, Silver plated serving pieces, collectables, out dated artwork…
WHAT clothing items WILL YOU NOT ACCEPT?
Items missing buttons, broken zippers, loose beading, too worn, spots or stains, smoke odor, pet hair, vintage clothing…. Please do not be offended if there is something we can not accept for consignment. Our customers spending/buying habits dictate what we will and will not take. We retain the right to reject any item for consignment based on condition, current inventory excess.
HOW DO I GET A SAVVY SHOPPER CARD AND WHY ARE THEY RINGING A BELL?
Spend $20 to get started on earning a reward. For every $20 you spend (pre-tax) on anything in the store, we’ll mark your Savvy Shopper card. Once it’s filled, we’ll ring the bell, cheer for you and give you $20 off your next visit! It’s fun, easy and rewarding. Plus, when’s the last time a consignment shop made you feel so special!
WE’RE SO MUCH MORE THAN A CONSIGNMENT SHOP!