FAQs
Frequently Asked Questions
What does consignment mean?
You earn money when your items sell—we do not pay upfront. Your share is 40%–50% of the final selling price, depending on the item category. Clothing and accessories have a 60-day consignment period; furniture and home décor have a 90-day period. See our consignment contract for splits and payout details.
How do I receive my money?
When an item sells, your earnings are automatically added to your account. You can collect your available balance by cash or check, according to our payout policy, or use it as store credit. Your account balance never expires. It's here until you pick it up!
How do I check whether my items have sold?
Stop at the front counter during your next visit, or call 847-458-9530 during business hours. Our team will be happy to check your account.
How do you keep track of my items?
Each consignor receives a unique account number. Every accepted item is entered under that number and tagged accordingly. When it sells, our system automatically credits the correct account.
How do you price my items?
We consider the original retail price, brand, condition, customer demand, and what similar items have sold for at BFC. We also research items as needed. Our goal is to find the best selling price for your items.
What if I can’t make it during consignment hours?
Drop-offs are accepted Tuesday, Wednesday, Thursday, and Saturday from 10am–4pm. If those hours don’t work for you, call us at least 24 hours in advance. We may be able to arrange an earlier or later drop-off, depending on staffing. An alternate time must be approved before you arrive.
Do my items need to be brand-new with tags?
No! Gently used items are welcome, provided they meet our style and condition requirements. Clothing must be freshly laundered, free of stains, tears, odors, and excessive wear, and brought in wrinkle-free on hangers, one item per hanger. We do not steam clothing; items with excessive wrinkles will be donated. Undergarments and bodysuits must have their original tags attached.
Do you accept older “classic” clothing?
We accept current styles from the last 2–3 years. Even classic pieces can change in cut, fit, and fabric over time, so an older item may no longer meet our customers’ preferences. Clothing outside our acceptance guidelines will be donated.
How do I consign furniture?
Furniture the size of an end table or larger requires approval before drop-off. Email photos and a description to info@bestfriendsconsignment.com. Include your name, phone number, and the item’s age, brand, dimensions, and condition. Once approved, we’ll coordinate your drop-off.